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Frequently Asked Questions

Frequently Asked Questions

1. My child says s/he was in class, but Infinite Campus says he was absent or received a call saying s/he was absent. How do I verify attendance?                        

 ●Please talk to your child if you see a discrepancy.

 ●Verify the absence with the teacher

 ●Have your child talk with his teacher.

 ●Have your child get a correction form in the student relations office and have the teacher fill it out.

 ●FYI - - If a student is 10 or more minutes late to class, they will be marked absent. More information about these policies can be found in the student handbook.     

2. My child says s/he never has homework, but s/he is failing his classes. What do I do?                           

●Check Infinite Campus to see if homework is entered as missing (M).

●Check Teacher’s websites.

●Email teachers.

●Set a homework time/schedule at home.

●Check grades weekly on Infinite Campus.

●Have students use their planner to write assignments down and then check the planner on a regular basis.

3. How can I check to see if my child has gone to get help at Access or attended the Help Centers?

●Have your child ask for a signed verification receipt indicating they were in attendance.

4. How do I find the school policies (dress code, attendance)?

●Click on the 'School Handbook' link on the top-right hand portion of the Mountain Range homepage. 


●Teacher syllabus may include important classroom policies.

5. My child was absent.  How does s/he get his missing work?

●Parents need to call in to school to excuse absences.  This must be submitted within two (2) days of the school day absent. In the case of multiple consecutive absences,the excuse must be submitted within two (2) school days of the last school day absent.

●Students need to communicate personally with each individual teacher.

●Check the teacher’s websites.

●Attend ACCESS   

●Email the teacher

● FYI - - Students are EXPECTED to complete any and all work missed during an absence. If your child has an excused absence, they will have the number of days they missed plus one day to complete missing work. 

●FYI - - No single absences are excused without parent/guardian pick up and signing their child out/in or with a doctor note.

6. My child is struggling academically and needs additional support. What can I do?                  

● Identify why your child is failing:  Do they have missing assignments, low assessment grades; missing homework/practice or numerous absences.

●Encourage your child to attend ACCESS. 

●Expect your child to attend the help centers.   

●Contact your child’s teacher.

7. My child failed a class last semester, what do I do?

●Contact your child’s counselor to discuss credit recovery options.                                                                                          

8. When can my child meet with a teacher to get help?

● As a high school student, we would like to create self-advocacy skills within each student.

●All teachers are available during ACCESS.  

●Schedule an appointment with the teacher.

9. My child doesn't like school.  What can I do to help?

●Encourage your child to be involved in clubs and organizations. 

●Give praise on positive academic successes.  Reward positive behavior to encourage continuation of behavior

● Discuss what aspect of school they are not enjoying (classmates? Academics?).  This may help identify where possible changes can be made

***ACCESS  is a scheduled time where students can meet with their classroom teacher.  This happens Wednesday mornings from 7:10 – 7:55 a.m.    This is a great opportunity for students to get clarification on assignments, work on homework, or make up tests.